This is the website of FactoryOutlet.net.au. FactoryOutlet.net.au is a subsiduary of Bush Australia PTY Ltd and will be referred to as 'Bush Australia PTY Ltd' within these terms and conditions.

Our postal address is:
9/4 Avenue of Americas
NEWINGTON NSW 2127 AUSTRALIA

Bush Australia PTY Ltd, respects your privacy. We do not sell, rent or loan any identifiable information regarding our customers to any third party. We may use and share aggregated information when it enables us to improve and enrich our product and content offering. Any information you give us is held with the utmost care and security. If we decide to modify our Policy, we will post a new Policy on our websites changing the date in the last paragraph of such Policy. Therefore, we invite you to consult this Policy from time to time in order to familiarise yourself with any changes.

The terms of this Policy are without prejudice to any contractual terms you may enter into with us, which shall prevail over the terms of this Policy.

How we Collect Information and How We Use It

In order to provide you with excellent products and services, Bush Australia PTY Ltd. asks you for specific pieces of personal information when you register as a customer Bush Australia PTY Ltd will not collect any personal information about such individuals except when provided by such individuals. Bush Australia PTY Ltd, does not collect and process Data except when specifically, voluntarily and knowingly provided by you.

Personal Account Information Your name, delivery address, telephone number, email address, credit card details and special delivery instructions help Bush Australia PTY Ltd, to deliver your order on time to the correct location. We confirm by email the items in your order, the scheduled delivery window you've selected, and the delivery address. A Customer Service Representative may contact you by telephone to resolve any questions we might have about your order.

You reserve the right to choose if your credit card numbers are stored on our Secure server.

Bush Australia PTY Ltd, will not reveal your personal information to any third party unless required to do so by law.

Cookies

A cookie is a small file created by your web browser (eg. Internet Explorer v.5) to assign a unique identification to your computer. Bush Australia PTY Ltd, uses the cookie to keep track of items in your shopping trolley, we do not use cookies to retrieve personal information about you from your computer. To shop, you need to have the cookies option of your browser turned on. However, once you've finished shopping, you can delete cookies from your hard drive if you like.


Online Surveys and Contests

From time to time, Bush Australia PTY Ltd may conduct online surveys that ask you for demographic data, like household information, ages, and so on. Participation in these surveys is always voluntary. Bush Australia PTY Ltd aggregates the responses we receive before using the information to improve the product offering and services we offer. Bush Australia PTY Ltd may also offer contests that ask for some personal information, such as name and email address, so that we can contact winners. All of these contests follow applicable gaming regulations. We will clearly post the rules and terms of each contest on the site.

Changing and Editing Your Information

You can make changes to your personal information or to your customer status by emailing us at salesInfo@bushaustralia.com.au  noting the changes required. Finally, you could contact us by calling the Customer Service Centre on +61 2 9714 3434.

Children

Children are not eligible to use our services and we ask that minors do not submit any personal information to us. If you are a minor, you can use this service only in conjunction with a parent or guardian.

External Links

This site contains links to other sites. Bush Australia PTY Ltd are not responsible for the privacy practices or the content of such Web sites.

Security

This site has security measures in place to protect the loss, misuse, and alteration of the information under our control. Our secure server software (SSL) is the industry standard. It encrypts your most important personal information - your credit card number, so that it cannot be read as the information travels over the Internet.

We pride ourselves on our commitment and dedication to all our customers and we assure you of our integrity at all times. We do not and will not release any of your personal information.

Terms & Condition of Warranty

Subject to the under mentioned conditions and exemptions Bush Australia Pty Ltd. warrants this product to be free from defects in material or workmanship for the specified warranty period as stated below from the date of its original purchase. The benefits given in this warranty are in addition to all other rights and remedies, which the purchaser has under the Trade Practices Act and similar State and Territory laws.

LCD televisions now come with a three (3) year warranty (some exclusions apply) subject to the Terms and Conditions outlined below. All other products and equipment come with a one-year warranty subject to the Terms and Conditions outlined below. Bush Australia Pty Ltd. will, at its option either repair or replace free of charge any part which is at its sole absolute discretion determined to be defective as a result only of faulty material or workmanship in manufacture.

Warranty

Bush Australia Pty Ltd have appointed United Electrical as service and repair agent. Products covered under the United Electrical service plan will be clearly indicated by the addition of the Helpline number below. This Helpline number will be on the gift box, the instruction book and the back of the product. Any product not marked with the Helpline may need to be returned directly to the place of purchase. If you are unsure, please contact the below number.

Hours of Service

Standard service will be provided from 8.30am till 6.30pm Monday to Friday Eastern Standard Time and excludes public holidays.

Standard Response Times

For on-site service, United will provide a technician on-site, or where applicable arrange a courier pick up, normally within 8 business hours (Monday – Friday only) of a call being logged at our call centre. United Electrical will turn around warranty jobs within 7 working days of receipt either on site or at a United Electrical authorised service centre. Standard response times do not include shipping times.

Coverage

Coverage will be for a period of 12 months or 3 Years (36 months) from the date of end user purchase. End user must provide proof of receipt of goods to validate the warranty period.

Dead on Arrival

The first 10 days of the Customer Care Program is classed as the DOA (Dead On Arrival) period. United Electrical will co-ordinate calls under DOA and will advise you to return goods to Bush Australia Pty Ltd by contacting our sales line on 02 9714 3434. You will need to obtain an RA number and organise the return of the good(s) for exchange. A refund will only be offered if a replacement product is not available. Our Address is Bush Australia PTY Ltd, 9/4 Avenue of Americas, Newington, NSW 2127.

What is Covered by this Agreement

Only products with the 1800 helpline number printed on the Gift box, instruction book and/or the unit are covered by this agreement. All other products precede this agreement and will be co-ordinated by United Electrical but will need to be returned to the place of purchase.

Dedicated numbers are:
Australia: 1800 509 394
New Zealand: 0800 450 259

Definition of Service

Onsite Repair
• An Authorised Service Agent (“ASA”) will attend to the faulty product onsite and attempt to repair the product onsite
• Where an onsite repair is not practical, the ASA may need to take the product back to the workshop to continue diagnostics and repairs. Once repaired, the product will be returned back to the customer
Onsite Extraction & Delivery
• Up to 2 service agents (dependant on product and instalment) will attend onsite to uninstall and/or unmount the faulty product for delivery to a repair centre
• Once repaired the agent(s) will return the product back to reinstall and/or mount as per the original location
• Extraction and re-installation is limited only to original manufacturer supplied or purchased mounts & stands
Onsite Pickup & Delivery
• A courier or ASA will pickup the faulty product from the customer and deliver to the service centre
• Once repaired a courier or ASA will return the product from the service centre to the original location of pickup
HotSwap
• Goods are inspected at United repair facility
• Faulty Goods are replaced “like for like”
• Limit of replacement to equivalent model or Dollar($) value of original goods
RTB Extraction
• Client brings vehicle to United authorised service centre
• Client’s car audio equipment is extracted for repair
• Upon repair, client’s audio equipment is re-installed

Warranty does NOT cover

• Any damage, malfunction or failure which in the opinion of Bush Australia PTY Ltd. may have resulted from accident, misuse, neglect, abuse, improper installation, maladjustment, use on incorrect voltage, fluctuations in electric current, outside interference, thunderstorm activity, failure to observe or failure to carry out manufacturer’s recommendations or tampering by unauthorised persons.
• Any product which in the opinion of Bush Australia Pty Ltd. has been used for other than normal domestic purposes.